Check-in & Gate Agent – Altea DC CM – Recurrent

Passenger services · Passenger & customer services · Classroom · Certificate: Aviato Academy

Training information

  • Length of training: 3 days
  • Language: English, Dutch & French
  • Certification: Aviato Academy Certificate
  • Previous knowledge required: Check-in & Gate Agent – Altea DC CM – Recurrent
  • Price: on demand

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Target Audience

  • Check-in agents & Supervisors
  • Gate agents & Supervisors


Master the process and the modules associated with customer check-in and administration in Amadeus Altéa Departure Control – Customer Management.

  • Navigate the Customer Management user interface
  • Process a customer for acceptance and boarding through the required applications
  • Manage disruption scenarios and their impact on Customer Management

All courses are given by Amadeus certified trainers.

Course content

  • Monitoring of the Regrade and Onload lists
  • Using the Boarding Monitor and activities
  • Working with departure plan activities
  • Closing the boarding and flight departure
  • Working with flight disruptions (re-accommodation)