APOC Manager

Airport operations · Management · Classroom · Certificate: Aviato Academy

Training information

  • Length of training: 5 days
  • Language: English
  • Certification: AHLEX Certificate
  • Previous knowledge required: Knowledge about different stakeholders in airport operations.
  • Price: €1.800 p/p (VAT excluded)

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Airport Intelligence

Target Audience

  • APOC professionals seeking to enhance their skills or aspiring managers.
  • Operations experts looking to advance their careers.
  • Airport professionals keen on unlocking the potential of APOC.

Objectives

  • Gain insights into the role of APOC manager as facilitator.
  • Understand the role of an APOC manager within the evolving aviation landscape, its relationship to TAM (total airport management) and AOP (airport operations plan).
  • Develop a theoretical foundation and practical skills in crisis management and decision making.
  • Essential soft skills required to excel as an APOC manager.

Course content

This 4-day intensive program (Monday 13.00 – Friday 13.00) will provide a comprehensive overview of APOC management principles and best practices. Participants will:
  • Deep dive into the fundamentals of airport operations: Explore AOP, ACDM, TAM, and their interconnectedness with the APOC. Understand the evolution of the APOC and the evolving role of the APOC Manager.
  • Experience the APOC in action: Participate in a guided tour of Brussels Airport APOC and engage in Q&A sessions with experienced APOC Managers.
  • Develop crucial soft skills: Gain a thorough understanding of the IBOBBO methodology and its application to real-world scenarios.
    • (Crisis) communication
    • Leadership
    • Crisis management
    • Conflict resolution
    • Relationship building
    • (Critical) Decision making (under pressure)
  • Gain hands-on experience: Participate in realistic scenarios to put the theory to practice. Supplemented by a high-tech VR simulation to apply these theoretical concepts in a realistic setting (at the brand new premises of Ahlex).
  • The training course includes a reception, award ceremony and a visit to the charming city of Brussels.

Training calendar

19/05 - 23/05/2025 · Brussels Airport - AHLEX · 09:00 - 16:00 · Language: English

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