Airport Operations Center (APOC)

Airport operations · Management · Classroom · Certificate: Aviato Academy

Target Audience

• APOC professionals seeking to enhance their skills or aspiring managers.
• Operations experts looking to advance their careers.
• Airport professionals keen on unlocking the potential of APOC.

Objectives

Gain insights into the role of APOC manager as facilitator.

Understand the role of an APOC manager within the evolving aviation landscape, its relationship to TAM (total airport management) and AOP (airport operations plan).

Develop a theoretical foundation and practical skills in crisis management and decision making, essential soft skills required to excel as an APOC manager.

Course content

Day 1: Introduction to life as an APOC manager

• The basic concepts of ACDM, AOP, APOC and TAM
• APOC visit
• Insights from an APOC manager

Day 2: Conflict management and building trust

• De-escalation Techniques for Conflict Resolution
• Proactive Conflict Handling in APOC Scenarios
• Building Trust as an APOC Manager
• BRU experience: building trust to create the APOC as we know it today

Day 3: Crisis Management and decision making

• IBOBBO Methodology: A Framework for Crisis Management
• Practical application of the framework in APOC settings
• Case study and group exercises

Day 4: Real-life APOC simulation

• Hands-on simulation exercises
• Practical application of knowledge
• Debriefing, feedback, and reflection
• Closing reception and certificate ceremony