Confidant

General · Management · Classroom ·

Target Audience

• This training is very interesting for starting confidants.

Objectives

As a confidant, you play a vital role in providing emotional support, advice and guidance to people facing challenges, problems or conflicts in the workplace. You act as a trusted and confidential source to whom employees can turn to raise concerns, report inappropriate behaviour or ask for help with personal issues.

This mandatory training will give you the knowledge and skills you need to function effectively in this important role. You will learn about the legal frameworks, ethical standards and confidentiality that are essential for confidant work. You will also develop communication skills to conduct open and supportive conversations, manage conflicts and balance the interests of the parties involved.

From 1 December 2023, employers who employ 50 employees or more are required to appoint a confidant. The confidant must be a mandatory part of the employer’s staff.

Course content

• Legal framework
• What is the role of the confidant?
• What are the characteristics and tasks of the confidant?
• Practice reception interviews: active listening, …
• Undesirable behaviour at work
• What is the difference between bullying and teasing?
• What are the consequences of undesirable behaviour?
• How do you deal with emotions, how do you guide the victim?
• Practising communication skills towards the various parties involved
• Psychological risks for confidants
• Formal resolution strategies
• Formal complaint procedures and legal aspects
• Risk analysis
• Discussion of cases