Basic logistics for e-commerce start-ups

Cargo handling & logistics · Administration · Classroom ·

Target Audience

• Starting entrepreneurs (companies and self-employed) who want to start their e-commerce activity
• Individuals currently working in logistics positions within e-commerce companies
  • warehouse employees
  • fulfilment specialists
  • project managers

Objectives

In a world where e-commerce is playing an increasing role, a starter’s understanding of the logistics aspects of this industry is essential. Whether you are a beginning entrepreneur starting an online shop or a professional looking to expand your knowledge, this basic logistics for e-commerce starters course will provide you with the basic skills and insights needed to operate successfully in e-commerce logistics.

During this basic logistics for e-commerce starters course, you will discover how logistics plays a crucial role in ensuring efficient and effective delivery of products to customers. You will learn about key processes, from purchasing and inventory management to order packaging and shipping. We will also cover the latest trends and technologies transforming e-commerce logistics, such as automated warehouses, tracking systems and fulfilment services.

Course content

Introduction to e-commerce logistics

• The rise of e-commerce and its impact on the logistics sector
• Key players and stakeholders in the e-commerce logistics chain
• Logistics challenges and opportunities in the e-commerce sector

Inventory management and procurement

• Understanding inventory management and its role in e-commerce
• Inventory management systems and techniques
• Procurement strategies for e-commerce companies

Warehouse management and order picking

• Design and optimisation of warehouses for e-commerce operations
• Order picking methods and efficiency
• Warehouse automation and robotics in e-commerce logistics

Packaging and shipping

• Packaging requirements and optimisation for e-commerce shipments
• Selecting shipping options and partners
• Returns handling and dealing with returns in e-commerce

E-commerce fulfillment services

• Understanding fulfillment services and their role in e-commerce logistics
• Evaluating fulfillment options and providers
• Working with fulfillment partners for seamless order fulfillment

Tracking and customer service

• Tracking systems and tools for e-commerce shipments
• Customer service in e-commerce logistics and dealing with complaints
• Communication and transparency towards customers in the supply chain

Future trends and innovations

• Latest developments and technologies in e-commerce logistics
• Sustainability and green logistics in the e-commerce sector
• Anticipating future challenges and opportunities in e-commerce logistics