Effective communication in the workplace

General · Communication · Classroom ·

Target Audience

Anyone who wants to gain insight into communication and behavioural styles and how to put those insights to concrete and effective use in your daily life

Objectives

Communication in the workplace is essential for the proper and efficient functioning of your organisation. Objectives and working methods should be clear to everyone and should therefore be communicated correctly at the right times. But communication equally determines the involvement and motivation of your employees and the atmosphere within your team.

So, communicating is indeed so much more than talking and quickly sending a message into the world. Conflicts or misunderstandings due to poor communication are avoidable. This program examines ‘the what’ and ‘the how’ of good communication to achieve the desired corporate culture and optimal results.

Course content

Session 1

• Challenges and daily practice of participants
• What and why of (good) communication
• Objective and target audience of communication
• Content vs. approach:
  • Fact or assumption
  • The information balance: talking, listening, questions, silence

Session 2

• Analysis and evaluation of one’s own behavioural and communication style
• Interaction between the different styles
• Definition of working points

Session 3

• Conflict management
• Interest analysis and empathy
• Styles of coaching
• Constructive feedback
• Difficult conversations and/or difficult people?
• The power of teamwork

Session 4

• Dealing with emotions
• Influencing and framing
• Persuading via argumentation vs. reasoning
• Intuitive vs. rational decision-making processes
• Meeting techniques: tips & tricks
• Applications and role plays