Managing blue-collar workers

General · Management · Classroom ·

Target Audience

Managers of teams with blue-collar workers such as foremen, first-line managers, master guards, brigadiers, site and team leaders.

Objectives

As team leader for a group of blue-collar workers, you are expected not only to give your employees clear instructions, but also to motivate and lead them. Mastering daily situations on the shop floor as a supervisor requires the necessary professional knowledge.
This programme provides you with the necessary knowledge and practical tips to efficiently lead workers. A mainly practice-oriented programme in which you develop as a participant into an effective manager by expanding your technical and organisational capacities with leadership skills such as coaching, motivating, informing and convincing.

Course content

Session 1. Basic social skills

• How do you create a safe climate?
• How to clarify your intention?
• How to make correct agreements?
• Basic principles and laws in communication;
• The difference between “interpretations” and “facts”;
• Listening and asking questions;
• The origins of our thoughts;
• Body language and intonation;
• Paraphrasing;
• How to avoid breakdowns in communication.

Session 2. RET: Rational-Emotivational-Training – the ABC model of RET

• Aggressiveness, assertiveness and sub-assertiveness;
• Ferdinand Cuvelier’s “Axenroos”;
• How do you intervene when behaviour is unacceptable?
• How do you deal with over-assertiveness and aggression?

Session 3. Situational Leadership

Different leadership styles

• (Adjusting) steering
• Convince and support
• Consult and involve
• Delegate
• Making agreements

Session 4. Team: coaching a team

• The role of the coach
• Staying on the “line
• Division of tasks and cooperation
• Stages of team formation
• Norms and values in a team
• Solution-oriented coaching
• Meeting techniques